Making & Shipping Times
Our standard turn around time is 3-6 business days. This can be longer if we need to contact you to confirm details or if it's a busy period, such as Mothers Day or Christmas. If our turnaround time will be longer than the 3-6 business days we advise this in the top header of our website on every page.
Please be aware our rings and earrings take a couple of days longer to make.
Standard shipping within Australia takes approx 3-6 business days and express shipping is overnight to most postcodes.
International shipping varies on country however 3 weeks is the average time. We won't get a tracking number until the parcel reaches your country, which can take 1-2 weeks.
N.B: The time frames listed above are in addition to our turnaround times for making.
Please don't worry as this is standard with AusPost and the tracking usually doesn't update until the day it's out for delivery. If it's been over 6 business days please contact us and we can lodge an enquiry to find your order.
We can usually accommodate rush orders, please email us at firstname.lastname@example.org before you order. Please note we aren't able to accommodate rush orders for rings and stud earrings.
Order and Product Info
They sure do! All our products come with a 45 day warranty. Should your chain or clasp break (as the result of a faulty product) within this time please contact us so we can fix the issue.
As each piece is custom made we unfortunately cannot change or cancel your order later than 24 hours after ordering. Please contact us asap if you do wish to change. Please note cancelled orders within the 24 hours may be subject to a restocking fee.
Yes we can change the length of your necklace, however we charge a fee to cover the cost for the new chain. Postage back to you is charged as per the shipping method that you select. Please contact us if you would like to change the length of your chain.
As all of our pieces are custom made to your order we unfortunately cannot accept returns. If a product is damaged please contact us to discuss a replacement- please note we do not offer refunds and can only replacement with the same item ordered.
Gold filled jewellery is the best alternative to pure gold. It is created by pressure bonding a layer of gold, so has 100% more gold than gold plated. The finished product is a beautiful piece which won't chip, discolour or tarnish - it's made to last!
To keep your gold filled Kellective piece looking shiny please avoid wearing while showering or swimming and use the polish pad provided when necessary. When not wearing keep in an airtight container.
Sterling silver is a precious metal and will naturally begin to tarnish over time. Your silver piece will tarnish more quickly if worn while swimming and with exposure to medications, body lotions and perfumes. To remove tarnish or dirt and renew its shine, use the white polish pad provided with your order, detergent and water, or, for a more thorough clean, use a silver cleaning solution
As a soft leather piece, this item is designed to grow in character as it ages. This being said, you can extend its life with a little extra TLC. Avoid contact with abrasive surfaces, overfilling and store away from direct sunlight and moisture when not in use.
We recommend regular use of a leather conditioner to keep it looking its best!
Other commonly asked questions
Unfortunately at this point we can't, just the front of each piece as it leaves a small blemish on the back.
Each piece and each font varies for what we can fit. All products have the approx number of characters (including spaces) detailed in the description.
When we texture a bar or pendant, the wording isn't the sole focus all of the time. Depending on the angle the patterned background (texture) can make the bar/pendant super shiny and bright but the wording might not appear as noticeable.
Yes, we sure do have Afterpay - you can select this payment method at checkout.
Please see images below:
Please note -
We have advised max characters on each product, this is an estimate only as the letters in script font are different widths.
As our pieces are all hand stamped, script font will not always be perfectly joined.
Textured and Standard Finishes