We'd love to replace your clasp and get you back wearing your KBN piece. Once checked out please send your necklace/bracelet back to us with either a print out of the order or make a note with the order number and pop it in the envelope (making sure it's secure and the pendants can't fall out the edges) and send to:
PO BOX 194
Please note, it's advisable to track your item as we cannot be responsible for lost mail.
IMPORTANT: If replacement clasp is purchased with other items, we will hold your order until we receive the bar/pendant back and send your whole order back to you together.
Gold fill jewellery is a great alternative to pure gold. It is created by pressure bonding a layer of gold to a base metal so has 100x more gold than gold plated and is nickel free. The finished product is a beautiful piece which won't chip, discolour or tarnish and will last many years.
Sterling silver is a nickel free, precious metal and will naturally begin to tarnish over time, for some people much quicker than others. To remove tarnish or dirt use the little white polish pad provided with your order or for a more thorough clean use a silver cleaning solution. Please avoid wearing while swimming and take care while wearing in the heat as sun screen and perspiration can cause the tarnishing process to quicken.
If you are planning on purchasing for a gift we recommend to store in a airtight zip lock bag to prevent the air from tarnishing your piece.